Terms & Conditions

COMPANY

Vikink

Email: shop@vikink.se

512 50 Svenljunga 

Orgnr: 890921-xxxx

 

RETURN POLICY

You can return any item for a refund within 14 days of receiving your original order. You will need to use good packaging and stuffing, making sure that everything is wrapped up and protected just as when you received the package. 

Once we have received and processed your return we will notify you via email. Please have in mind that we do not accept returns of books, CDs, DVDs, underwear, hygiene articles or products made to order or otherwise tailored to your specification. You must keep the products in your possession and take reasonable care of them. In addition, you must return the products to us as soon as possible at your cost and risk, in the same condition in which you received them. Make sure to include your name and your order number in the package. We suggest that you use a registered delivery service for the shipping to reduce the risk of the products not reaching us. The return address is Vikink, Kindsvägen 9, 512 50 Svenljunga, Sweden. 

We will refund the price you paid for your item to your original payment method within 14 days. Please note that it might take up to 5 business days until the transaction is visible on your bank statement. Unfortunately we cannot refund extra charges such as taxes and duties that may have been collected upon delivery, please contact your local customs office to issue a refund for these fees. 

COMPLAINTS

We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please contact our customer service team as soon as possible and no later than 14 days after delivery. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns.

Products returned by you should be sent no longer than 30 days after first contacting us. Products returned by you because of a defect will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to a replacement product, or a refund for the defective product. Where a refund is requested, we will process the refund to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective item. Please note that variations in handmade products do not qualify as a defect, since it is an expected result in handmade products.